We are hiring a Bilingual (in English and Spanish) Patient Scheduling Coordinator to join our team at Wallace! If you are someone who thrives as part of a team, has a passion for supporting your community, and prides yourself on your organization and communication skills, we want to talk with you!

About Us: At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we've been a stable and trusted healthcare provider for over 40 years. Founded by Dr. James Reuler, Wallace began by bringing essential medical care to uninsured and low-income residents. Today, we offer comprehensive medical, dental, and behavioral health services, staying deeply connected to our vibrant, multicultural community. We're committed to supporting the whole person, ensuring every individual receives the care they deserve.

Why Join the Wallace Team?

• Monday - Friday Schedule: Enjoy your weekends off!
• Stability: We have been a part of our community for over 40 years!
• Community Impact: Make a real difference in underserved communities.
• Exceptional Workplace: We value diversity, individual contributions, and ongoing learning.
• Generous Benefits: Medical, Dental & Vision Insurance; Paid Time Off; Paid Holidays; Short-term & Long-term Disability Insurance; Life Insurance; AD&D Insurance; Flexible/Dependent Care Spending Accounts; 401k Program; Employee Assistance Program

Key Details:

• Pay: $19.60 - $22.00/hour DOE
• Bilingual Pay Policy: We also have a Bilingual Pay Policy! If you pass the language proficiency test, you are eligible to receive a $1.25 per hour increase.
• Schedule: Full-time; M-TH with four 10 hour shifts between 7:30 am – 6:00 pm, with Fridays off.
• Location: 18633 SE Stark Street, Portland, OR

Who You Are:

• Fluent in both Spanish and English
• Experienced in customer service, ideally in a medical or healthcare setting
• Comfortable working in a fast paced environment
• An effective communicator, both in person and over the phone
• Detail oriented and thorough in your work
• Skilled at managing multiple priorities and staying organized
• Proficient with Microsoft Office Suite
• Able to pass a background check

Bonus points for: 

•  At least one year of experience managing provider schedules in a dental or primary care clinic
• Familiarity with electronic medical records (especially Epic)
• Understanding of medical records and HIPAA compliance 
• Experience with de-escalation techniques

What You’ll Do: As our Patient Scheduling Coordinator, you’ll be one of the first points of contact for our patients. You’ll provide excellent customer service, schedule appointments, and help patients navigate our services. Your responsibilities will include:

• Welcoming new patients and providing information about our services
• Scheduling appointments for primary care, acute care, and specialty services
• Checking in patients using our electronic medical record (EMR) system
• Collecting, scanning, and filing patient documentation
• Verifying insurance coverage
• Assisting low-income patients with access to care and resources
• Collaborating with dental, medical, and administrative teams to ensure coordinated care
• Supporting patients with insurance enrollment processes
• Performing general office tasks such as photocopying, typing, faxing, and answering phones

Join the Wallace team, where compassion, collaboration, and community care come together to make a lasting impact.

Wallace is an Equal Opportunity Employer. We believe in the power of communities to transform their health. We embrace diversity and inclusion in a profound way because we know that it makes us stronger. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills.